Terms and Conditions 
Last Updated: [01-20-2024]

Introduction

Welcome to Pareek IT Services These Terms and Conditions (“Terms”) govern the use of our IT support services (“Services”). By accessing or using our website, contacting us for IT support, or engaging in any service provided by [Your Business Name], you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Definitions

“Client” refers to the individual or business requesting IT support services from [Pareek IT Services].
“Services” refers to all IT support services offered by Pareek IT Services, including, but not limited to, software troubleshooting, network support, data backup, hardware repair, system maintenance, and consulting.
“Website” refers to Pareek IT Services ’s online presence, where information about our IT support services is provided.
2. Services Provided

Pareek IT Services offers a range of IT support services including remote support, on-site services, software installation, system optimization, troubleshooting, and more. Specific details about the services offered are available on our website or upon request.
The scope of each service will be discussed and agreed upon before any work is performed.
3. Client Responsibilities

Provide accurate information: The Client must provide all relevant information necessary for us to provide effective IT support services.
Access to equipment: The Client must grant access to their IT systems or devices, as needed, to perform the necessary work (remotely or in-person).
Backup of data: The Client is responsible for ensuring that important data is backed up before IT services are performed, especially for troubleshooting or system reinstallation.
4. Payment Terms

Fees: All fees for IT support services will be discussed and agreed upon in advance. Rates may vary depending on the service type, duration, and complexity.
Payment method: Payment is due upon completion of the service unless otherwise agreed. We accept payment through [list accepted payment methods, e.g., credit cards, Razorpay, bank transfer, UPI ,etc.].
Late payments: If payment is not received on time, we reserve the right to suspend services until payment is made in full.
5. Service Agreements

Contractual agreements: For certain services (e.g., ongoing support contracts, large projects), a formal agreement or contract will be signed between Pareek IT Services and the Client. This agreement will outline the terms of service, pricing, service level expectations, and the duration of the contract.
Termination of services: Either party may terminate the agreement at any time with written notice. Any fees for work already performed will be due immediately.
6. Service Delivery and Support

Remote support: We provide remote IT support, where our technicians will connect to the Client’s systems via secure remote access software to perform troubleshooting or maintenance tasks.
On-site support: If on-site support is required, the Client agrees to cover reasonable travel expenses and any additional costs associated with providing on-site services.
Availability: We make reasonable efforts to respond to support requests promptly, but we do not guarantee immediate availability. Support response times will depend on workload and urgency.
7. Confidentiality and Data Protection

Confidentiality: Both parties agree to maintain confidentiality of all proprietary and sensitive information. Any information exchanged during the provision of IT services will not be disclosed to third parties without prior consent, except as required by law.
Data protection: We comply with all applicable data protection laws and take reasonable steps to protect Client data. However, the Client is responsible for ensuring their data is adequately protected through backups and security measures on their systems.
8. Liability and Limitations

Limitation of liability: Pareek IT Services is not responsible for any damages, losses, or issues resulting from the Client’s use of our services, including but not limited to loss of data, loss of profits, or system downtime.
Indemnification: The Client agrees to indemnify and hold harmless Pareek IT Services from any claims, damages, or liabilities arising out of their use of our IT support services, except in cases of gross negligence or willful misconduct.
9. Warranty Disclaimer

No warranties: Our IT support services are provided “as is,” and we do not guarantee that the services will meet all of the Client’s expectations or resolve every issue. We make no warranties, express or implied, regarding the reliability or effectiveness of the services provided.
Third-party software and hardware: We do not warrant or guarantee the performance of any third-party software or hardware products installed or supported as part of our services.
10. Intellectual Property

Ownership of work: Any custom work performed by Pareek IT Services including written reports, software configurations, or other deliverables, will remain the intellectual property of [Your Business Name] unless otherwise agreed in writing.
Client software and systems: The Client retains ownership of their software licenses and hardware.
11. Force Majeure

Force Majeure: Pareek IT Services shall not be liable for any delay or failure to provide services due to events beyond our control, including but not limited to natural disasters, acts of terrorism, power outages, or other unforeseen circumstances.
12. Amendments to Terms

Modifications: We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website with an updated date. Continued use of our services after any changes are made constitutes your acceptance of the updated Terms.
13. Governing Law

Jurisdiction: These Terms and Conditions are governed by and construed in accordance with the laws of [Rajasthan]. Any disputes arising from these Terms shall be resolved in the courts located in [Kotputli].

14.Refund Policy

As digital products are non-tangible and non-returnable, we do not offer refunds after purchase unless the product is defective or an error occurred during the transaction.
If you experience issues with your download or access to a product, please contact us within [2] days, and we will assist in resolving the issue.

15.Privacy Policy 

Your privacy is important to us. Please review our [Privacy Policy](link to privacy policy) to understand how we collect, use, and protect your information.

16. Contact Information

If you have any questions regarding these Terms and Conditions, or if you need assistance, please contact us at:

Fram Name         Pareek IT Services
Name –                Pankaj Pareek
Email Address-  pareekitservices@gmail.com
Phone Number -7742278986
Website –             www.pareekitservices.com